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FAQ

When will I receive my Lens Love item/s?

Our handbags are all locally made, however as they are handmade and attention to detail is a priority these take 3-4 weeks to make once you have placed your order.

Please be patient as they are most definitely worth the wait!

We do keep stock of our camera straps, however, if we don't have any made up, we can generally have one made in roughly 1-2 weeks.

What is your warranty policy?

Our bags and straps all carry a one year warranty on manufacturing only. Should you have any issues with your product please mail us images and detailed information to info@lenslove.co.za

What is your exchange and return policy?

Unfortunately, we don't offer any exchanges, with returns this will purely be on manufacturing defaults as stated in the warranty section above.

Do you offer wholesaler rates?

Yes, we certainly do! If you have a store and would like to apply to be a wholesaler please drop us a line on info@lenslove.co.za and we can chat further.

Do you ship internationally?

We do yes! However at this stage you are only able to order online on our Etsy Store. Please visit www.etsy.com/shop/LensLoveStore